Diversions with master extension?

[Grootje]

Hi forum-newbie here,

We have just switched from BC 7.2.11 (yes i know it is old, that's why we switched ;-)) to BC 11 and now i have the following problem:

I used to be able to divert normal extensions with my "master" extension using the group-diversion codes:
- *24* ext * div ext #
- #24* ext #

But with BC 11 that's not possible anymore... at least not with the group-codes, that is...

Anybody got any idea if there are other codes i could use?

Thx.

 

[m110d]

It sounds like this was "patched" in your BC7 system as the procedure *24* is normally used to divert hunt groups.
Before the upgrade of your system did somebody run an MCC to compare program units and patches against the standard??

 

[Grootje]

There were lot's of patches on the BC7, they were barely able to get the system y2k-proof...

Don't really know what they did, when they upgraded...
But If it was patched could that be done again? Could "I" do it??

ta

 

[rrmagno]

try this *21*div ext #

 

[Grootje]

to rrmagno,

thanks for the advise, but it's not quite what i am looking for....

i want to put extensions in diversion state from "my" phone...

i could put extensions in div on my "master" extension with the group diversion codes *24*AAAA*BBBB# and #24*AAAA# (AAAA being normal extensions and BBBB being diversion number).

Worked really nice for "blocked ext", so i could put them in follow-me to a number and take my time solving the blocked problem.....

So not just groups but normal extensions as well...

sadly that's not possible anymore...

 

[rorni]

Hello Grootje,

I never heard the feature you describe in BC7.
Anyway you can ask the switchboard to program a follow-me using the procedure *21*A*B and #21*A# to cancel.

Regards
rorni

 

[pixelix]

Hello Grootje
i think the only way is to do this diversion with the OPI.
*21*ext*div#
It will work fine with all releases.
The other way is a new patch from ericsson, but i think they wont do this for BC11.
regards