Distinctive ring to Huntgroups

[DallasTXtech]

Here is what is have going on; its two business entities to one location. I have two phone numbers and one for each entity coming in and separated with the incoming call route to two huntgroup yet they are all routed to the same phones. I was able to tag each number so the phone displays which entity to answer by. But I do not understand why its not ringing differently. I have two rings allocated for each huntgroup in the system tab, I have the incoming call route overriding ring for each huntgroup, and each huntgroup set for its ringtone But its not working. Please help!

 

[TouchToneTommy]

What model phones are you using?

 

[DallasTXtech]

9608g

 

[TouchToneTommy]

Those won't work for ring override - you'll have to go to 14xx or 16xx. Consider other ways to alert the users to which company s ringing, with external ringer, group button, making them pay attention to the display, etc.

 

[tlpeter]

16xx won't work either as this is digital phones only!

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

14xx and 95xx only for this feature