I'm trying to get some Stats out of CM3.
We do not have any of the CMS parts but our helpdesk is setup as Expert agents, (Our call centres all use concerto)
I'm trying to find a cheap way of being able to display some stats on a wall board or a plasma screen.
They already have the VUdisplay setup but they want more.
Info is just general bits, calls waiting, answered, lost, PCA, GOS.
Any ideas anyone
We do not have any of the CMS parts but our helpdesk is setup as Expert agents, (Our call centres all use concerto)
I'm trying to find a cheap way of being able to display some stats on a wall board or a plasma screen.
They already have the VUdisplay setup but they want more.
Info is just general bits, calls waiting, answered, lost, PCA, GOS.
Any ideas anyone