I have never seen it but make sure your DHCP (or stattic if you are manually configuring the phones) settings are right. All the server IPs should be the same, and it is the IP of the shoreware director server. There is no other IP in either the stattic or DHCP setup you should be using. So if you are getting a problem there are 2 places to look, first in the Event Log of the Shoreware Director to see if anything is failing to start, and then in the config of the phones.
If the phone config is fine and you see nothing in the event log reboot everything. That is not a good answer but it works for almost every problem on almost every system ever made so it should work here.
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