Display on AHT on the phone's display 1

[ChukiePTY]

Hi all,

i remember that we had an very old avaya phone (AVAYA Callmaster IV) and the agent was able to check their AHT, amount of calls, time duration, etc...

if i want to access this info with 4621sw ip phone, how can i do it?

this should help the agents to work better on their metrics

thanks for your help

He who stand with me shall be my brother

 

[LoopbackJack]

You are looking for Vu Stat buttons. Here are some format examples for you to play with. Once you get the format you are looking for, program the buttons on the agent sets.

change vustats-display-format 1

vustats formats
Format Number: 1 Object Type: split
Next Format Number: 2 Update Interval: 10
Data Field Character: $
Number of Intervals:

Format Description: Dept=$$$$$ This Hour=$$$$ This Day=$$$$$

Data Type Format Period Threshold
1: split-name
2: acd-calls interval
3: acd-calls day
change vustats-display-format 2

Format Number: 2 Object Type: split
Next Format Number: 3 Update Interval: 10
Data Field Character: $
Number of Intervals:

Format Description: Waiting=$$ W/Time=$$$$$ ABD=$$ ATA=$$$$$

Data Type Format Period Threshold
1: calls-waiting
2: oldest-call-waiting m:ss
3: calls-abandoned day
4: average-time-to-abandon m:ss day

change vustats-display-format 3

Format Number: 3 Object Type: split
Next Format Number: 4 Update Interval: 10
Data Field Character: $
Number of Intervals:

Format Description: Staff=$$ Avail=$$ ACD=$$ Ext=$$ StdBy=$$

Data Type Format Period Threshold
1: agents-staffed
2: agents-available
3: agents-on-acd-calls
4: agents-on-extension-calls
5: agents-in-aux-all

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[ChukiePTY]

hey thanks a lot let me try with thi info
let you know
thanks!!!

He who stand with me shall be my brother

 

[ChukiePTY]

it works!!!
thanks!

He who stand with me shall be my brother