Display name on M2616 phones

[DInDenver]

Hi!
I have a Nortel Option 11C with Meridian mail and Symposium SECC.
When people call an ACD agent the display name does not show on their phone until after the line is picked up.
Is this normal? Or is there soem fix/workaround?
Our setup only had "call ID" like display for DN to DN calls. W do not have actual Caller ID for external calls.
Any help would be greatly appreciated
Dave M
IT
OGI

 

[wdhb]

CHG the extn class to ADD

 

[janaya]

use TDD instead...

 

[wdhb]

he's right

 

[DInDenver]

Hi!
Thanks! Can I do that with Optivity? I'll go down stairs and look at teh screen for that, but any info you can give will help.
Willl this have any effect on the Phone or Symposium?
Dave M
IT
OGI

 

[sandyml]

Be sure to deacquire the phones from the SECC first! Then you can use Optivity, set it for RPL (replace) instead of CHG.

 

[DInDenver]

Hi!
Thanks for all your help guys! That worked. It was set to ADD, I switched it to TDD with no probs.
Dave M
IT
OGI