Display info for Expert Agent ACD calls, changed in rel 4.01?

[AnalogueFever]

Hi All,

I've been lurking a long time on this forum and now I have a small problem maybe anyone has noticed before.

When we upgraded a customer to CM release 4.01, the customer noticed that his expert agents now receive different information when they logged in and are called by their agent number.

Previously the display would show "<caller id>" only, just as it is when a station rings.

Now, this has changed to
"<caller id> forwarded to <agent id> f"
whenever an ACD call is received or the agent login id is called.

Is there any way to turn this extra information off? I have searched the 4.0 configuration / programmers manual and this site but to no avail.

 

[AnalogueFever]

I just found a possible answer in the Expert Agent 4.0 manual. It seems they've changed this and there's no option to change the display information:

Displays - Phone: When an EAS agent logs in, the display for originators who call the login ID
shows the login ID and agent name (as administered using the Agent Login ID screen). Calls
that the agent originates show the agent login ID and agent name at the receiving telephone
display. However, the user can display the name of the physical extension where the EAS agent
is logged in. To do this, the user must be active on a call with the agent, and must have a
telephone with an alphanumeric display and an inspect button. When the inspect button is
pressed during a call to or from the EAS agent, the physical extension name of the agent is
displayed.
Calls to the physical extension show the physical extensionÌs number and name on the
originatorÌs display.