TrentGreenawalt
Technical User
We are branching out to some additional websites in addition to our main site, and with that come additional 800 numbers and some DIDs to service/support/etc.
What we are looking to do is display the 800 number (or ideally the name) of the website that the caller called into, in addition to the caller id information (We currently get name/number already of caller).
The reason being is our front office person doesn't know how to answer the phone differently unless she physically asks the caller, what line they called, or what they were calling for. If we have 6 different sites (Pumps, Hose, Clearance Items, etc.), and the name/800# showed, she could greet accordingly.
Some items to consider:
1) We have one main attendant at each location (2 branches), we also have 3-4 backup receptionists at each location (on delayed ring). Then if the call isn't answered it goes to an audible ding.
2) We use 4 keys on each of the phones above to receive up to 4 calls simultaneously. This uses 4 buttons total and we would like to keep it that way if possible.
3) We do not currently use an ACD group, but it was discussed.
4) We don't currently use a hunt group, again discussed.
5) Our system works great for what we need (not high volume), but need this ability to see what number was called. We don’t' want to put 9 key appearances on our phones either (recommendation) (ex: 4 Pumps, 3 hose, 2 for clearance items)
System parameters below, we do plan to move to 5.x soon to take advantage of the additional BLF for each phone. This is the reason we don't want to use up any more buttons for call appearances. I would like all calls to route into those existing 4 lines (or another way), without using any more buttons.
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Inactive Software Load: 10.2.1.13
Platform CX-II, 512mb of RAM
Thanks for the help in advance,
Trent Greenawalt
Best Regards,
Trent Greenawalt
IT Manager
Milwaukee, WI
Phone Hardware:
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones (SIP Service via AT&T IP FLEX)
What we are looking to do is display the 800 number (or ideally the name) of the website that the caller called into, in addition to the caller id information (We currently get name/number already of caller).
The reason being is our front office person doesn't know how to answer the phone differently unless she physically asks the caller, what line they called, or what they were calling for. If we have 6 different sites (Pumps, Hose, Clearance Items, etc.), and the name/800# showed, she could greet accordingly.
Some items to consider:
1) We have one main attendant at each location (2 branches), we also have 3-4 backup receptionists at each location (on delayed ring). Then if the call isn't answered it goes to an audible ding.
2) We use 4 keys on each of the phones above to receive up to 4 calls simultaneously. This uses 4 buttons total and we would like to keep it that way if possible.
3) We do not currently use an ACD group, but it was discussed.
4) We don't currently use a hunt group, again discussed.
5) Our system works great for what we need (not high volume), but need this ability to see what number was called. We don’t' want to put 9 key appearances on our phones either (recommendation) (ex: 4 Pumps, 3 hose, 2 for clearance items)
System parameters below, we do plan to move to 5.x soon to take advantage of the additional BLF for each phone. This is the reason we don't want to use up any more buttons for call appearances. I would like all calls to route into those existing 4 lines (or another way), without using any more buttons.
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Inactive Software Load: 10.2.1.13
Platform CX-II, 512mb of RAM
Thanks for the help in advance,
Trent Greenawalt
Best Regards,
Trent Greenawalt
IT Manager
Milwaukee, WI
Phone Hardware:
Release Level: 4.2 SP2
Active Software Load: 10.2.2.10
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones (SIP Service via AT&T IP FLEX)