Display Calling Line ID by Multiline Key

[fishhead64]

How do we display different Caller ID by multiline key?
Call Center agents want to use one key to display their DID and another key to call customers back and display the call center number. Is this possible?

 

[nytalkin]

SYSTEM TYPE AND SOFTWARE VERSION PLEASE

I suppose you're entitled to your opinion, I'm just not going to suppose very hard.

 

[fishhead64]

MiVoice Business

Release level: 9.4
Active software load: 9.4.0.25

 

[jpruder]

COS display settings
Non-Prime Public Network Identity

Select Yes to send the caller ID to the public network when an ISDN/DPNSS call is made from a non-prime line.

NOTES

With this option enabled, when a trunk call is made from a non-prime line, the non-prime line is sent as the caller. If programmed in the Associated Directory Numbers form, the public number of the non-prime line is sent and the device's non-prime line is the billable device. If this option is disabled and a trunk call is made from a non-prime line, then the device's prime line is sent as the caller. If programmed, the public number of the prime line is sent and the device's prime line is the billable device. For more information on trunk call billing, see Call Billing for SIP Gateway.

This option must be enabled in the Class of Service of the set's prime DN.

When a network call is answered by a monitored device on a local MiVoice Business system, the event information reported is dependent on this option. If this option is disabled, a non-prime line is identified by the DN of physical phone’s prime line. If this option is enabled, then a non-prime line is identified by the DN of the non-prime line.