Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Display call is coming from a Coverage Answer Group on J179s

DTechNation

DTechNation

Systems Engineer
Oct 31, 2023
5
0
1
US
Hello,

On our old 1408s and 1416s, when a call hits our Help Desk coverage answer group it displays "[Number] to Help Desk Group"

On the J179, it just shows the Caller ID of the number calling. No difference between a direct call, and a coverage answer group call.

Is there a way to display this info for the group calls on a J179?

Thanks!
 
You must log in or register to reply here.

Similar threads

Saltylad
  • Question
Reporting on a Coverage Answer Group
Replies
1
Views
82
DTechNation
DTechNation
JPidliskey
  • Locked
  • Question
coverage answer 1
Replies
2
Views
71
JPidliskey
JPidliskey
MGS_33
  • Question
Auto answer not beeping on headset - one-x agent
Replies
0
Views
116
MGS_33
MGS_33
D
  • Question
incoming call from SP
2
Replies
32
Views
1K
Dmitriy_Nik
D
Traveler74
  • Locked
  • Question
Coverage Path not forwarding call
Replies
0
Views
64
Traveler74
Traveler74

Part and Inventory Search

Sponsor

Back
Top