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Display call is coming from a Coverage Answer Group on J179s

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DTechNation

DTechNation

Systems Engineer
Oct 31, 2023
5
US
Hello,

On our old 1408s and 1416s, when a call hits our Help Desk coverage answer group it displays "[Number] to Help Desk Group"

On the J179, it just shows the Caller ID of the number calling. No difference between a direct call, and a coverage answer group call.

Is there a way to display this info for the group calls on a J179?

Thanks!
 
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