Disk Cleanup 2

[Jamesfg02]

I am trying to run a disk cleanup, it goes to calculate disk space and I get an error ...

Disk space cleanup manager for windows has encountered a problem and needs to be close. We are sorry for the inconvenience.

Appname:clean.exe App Ver 6.0.2300.0 modver:0.0.0.0 offset 00000000

I am on a dell dimension 2400 service pack 1 xp.

Any suggestions?

Thanks,

James

 

[jdemmi]

can you check your application and system event logs to see if there is an EVENT ID?

Otherwise I would try.

1. Manually deleting temp internet and temp files.
2. Rebooting
3. Re-run disk cleanup

OR

1. Apply SP2.


-- Jason
"It's Just Ones and Zeros

 

[linney]

It wouldn't hurt to check your machine for malware too.

Is the Clean.exe on your machine a Microsoft file (check the file properties)?

Removing adware & spyware
faq608-4650

Try the free version of "Ewido"

http://www.ewido.net/

Windows Defender

http://www.microsoft.com/athome/security/spyware/software/default.mspx

 

[Jamesfg02]

Hi jdemmi,

under the application log i get error 1000
under the system log i get infomation 7036

I am able to delete temp internet files manually but when i manually delete temp files, window shuts down

sp2 won't download it just freezed, i let microsoft know, just waiting to hear back from them.

any other suggestions?

 

[Jamesfg02]

Linney,

i am not sure is clean.exe is a Microsoft file. I think it is. (how would I check)

cwscredder ran ok
spybot ran ok
adaware froze midway through
window defender would not launch it just froze
housecall65.trendmicro ran for a while then just shut down, no errors
ewido.net ran for a while and then just froze
panda would not even run

Any suggestions?

Thanks

 

[linney]

Try running your installed scans from Safe Mode. You could also try any online scans from Safe Mode "with networking".

Try from Normal Mode as a different user.

I don't have any Clean.exe on this XP Machine, if I did I would look at the Properties (via right-click on the file) and then click on the Version tab and check to see if it is a Microsoft file (which I suspect it isn't) by highlighting the items mentioned under "Other version information".

 

[Jamesfg02]

I ran webroot spy sweeper and it removed a trojan. I ran it from the website. I was able to run adaware to completion after. Thanks for your suggestions they were very helpful...

I downloaded sp2 to my desktop ... extracted files and now I am running the set up wizard.

I read somewhere to save the file to c:\(the root folder of partition c) I said to put the pc in safe mode and to install in safe mode, I didn't do this I just clicked on the link and downloaded to my desktop, will this cause problems?

 

[linney]

As to whether you have problems with SP2, you should know the answer to that by the time people reply. I have never installed SP2 from Safe Mode myself.

This may be handy to know too.

Slipstream Service Packs
thread779-900263

SP2 - Microsoft Support is Free for SP2 Issues
thread779-923312