Disconnected IP Phone will not cover to CMM

[samorse]

When I call the DID for a 9620 that is not registered, the call will not cover to CMM, I receive a fast-busy. I receive an event, 1367 BCC Incompatibility, Event Data 1 is 160001 and Event Data 2 is D6A. Also, when calling from another station on the same system, the call covers properly. When the phone is registered and not answered or busy, the call covers fine.

Any thoughts?

 

[AvayaTier3]

Is your CMM on the same server as the station or is your station on another server and you have DCS tying the systems together?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[AvayaTier3]

(1367) not being called from auth_code. DPM says digit analysis is done and we
have BCC incompatibility.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[samorse]

Yes, CMM is on the same server as the station. I did disable Tenant Partitioning and Auth Codes from the features.

 

[samorse]

In the docs, 1367 states No auth code entered. Bearer Capability Class incompatibility. The Event data is not in hex, so I have no idea how to translate. Not sure what DPM is?

 

[AvayaTier3]

DPM dialplan manager

check to see if you have uniform dialplan and aar administered

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[samorse]

They appear to be correct. All works fine if the station is connected/registered, so trunk groups, udp, public-unknown,and aar shouldn't change based upon the station being registered. This is CM 6, maybe a bug? Any thoughts on the translation of Event Data 1 & 2?

 

[AvayaTier3]

160001 appears to be a tsc user


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[samorse]

OK, found the "problem". In CM 6, logged off IP/PSA/TTI stations do receive coverage by default. You need to go to System Parameters Call Coverage and change the field Criteria for Logged Off PSA/TTI Stations to Y.

Where would we be without Google?

Thanks for your help!