Disconnected calls callcenter

[knoester]

Hello all,
we have a very strange thing going on with a customer in a call-center enviremont.
When eas-agents are logout the direct agentcall will follow the coveragepath of the agent.
In the coveragepath it routes to the same huntgroup and is answerd by another agent.
The calls are then disconnected.
Disconnecting is random in time so sometimes after 20 seconds and sometimes after 2 minutes.
The disconnection will always happen only when direct-agent is coverd.
We are run 5.1.2 with latest patch on S8730 with G650.
Important to know that this only happens in portnetwork 3 which is connected with 10 gig to the mainsite.
Avaya is investigating the case and tell us to upgrade to 5.2.
Anyone had this problem before?

 

[ewaaijenberg]

Maybe you can have a look at display system-parameters coverage-forwarding and see the setting of Maintain SBA At Principal. If this is enabeld try to disable this and try again.