onlinecomputerservic
IS-IT--Management
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When a call comes in and makes its way into the mailbox of a user, even if they only leave a 5 second message, the line sits open and active for 3 minutes.
It is as if the 'Disconnect Clear' isnt working properly although it has been enabled for each line.
When I use System Status, I see the calls is just waiting around, killing time....until 3 minutes, then it disconnects. When the call finally disconnected, the user recieved the email notice.
If the caller press the "#" key, after they leave a message, the email sends immediately, then prompts them to mark as private or asks them to disconnect. The calls still waits in the queue for 3 minutes.
If the caller hits the "#", the call will disconnect immedaitely.
I am using IP 406 4.0(7)
Any idea what is going on and how I might fix this?
When a call comes in and makes its way into the mailbox of a user, even if they only leave a 5 second message, the line sits open and active for 3 minutes.
It is as if the 'Disconnect Clear' isnt working properly although it has been enabled for each line.
When I use System Status, I see the calls is just waiting around, killing time....until 3 minutes, then it disconnects. When the call finally disconnected, the user recieved the email notice.
If the caller press the "#" key, after they leave a message, the email sends immediately, then prompts them to mark as private or asks them to disconnect. The calls still waits in the queue for 3 minutes.
If the caller hits the "#", the call will disconnect immedaitely.
I am using IP 406 4.0(7)
Any idea what is going on and how I might fix this?