Disconnect Caller After a Message is Left on BCM50 3.0

[mnbookman]

Hello,
I'm running two companies off of one BCM50 - they have seperate phone trees.

It is a little embarrassing that when someone calls my second company's phone and leaves a message, they get the phone tree from the first company - no name, just the options.

How can I cause the system to disconnect the caller after they've left a message - or to reroute back to the tree they were greeted with?

 

[fireeater]

uncheck return to aa

_____________________________________
S.H.A.D.O.
_____________________________________

mike

 

[BombOne]

do you have 2 greeting tables set up? you can assighn different ccr trees to different tables. Where are they leaving a message, I didnt know there was a way to get back to a ccr tree after leaving a message, you can set oppereator available to no under opperator status, then they will get discconected if they press 0.

 

[YnotPhone]

fireeater and bommone are right....

Check your tables and ensure the lines are getting answered by the proper tables.

 

[mnbookman]

fireeater - where is that option? CallPilotManager or Element Manager? And where within whichever it turns out to be?

 

[fireeater]

callpilot manager
under Auto-Attendant
General Properties

_____________________________________
S.H.A.D.O.
_____________________________________

mike

 

[mnbookman]

Thanks fireeater, that did it!