Disassociate an Extension From a User in CCM to Assign to Someone Else

[Caballero1]

To All - Hello.
A user is no longer in the office & his phone has been set up for a new person. The phone itself has been modified to display the new person's name, etc. On the previous individual, the device associations have been removed & the primary extension as well.
A new user added with the available extension but when Importing the new user, it keeps coming up with "A User with the specified extension already exists in the Partition."
Now, I do notice that under Cisco Unity Connection Administration>Users>Previous user, still shows the extension mapped to him and grayed out. I rather do not delete the user from the CCM, would this be the only option to free this previous employee's extension and assign to a new person?
Thanks again

 

[pndscm]

Have you tried to resync the old User in Unity Connection?

 

[Caballero1]

Yes. It doesn't sync.

 

[MitelInMyBlood]

Assuming you have some business need to keep the old (former employee's) mailbox, why not simply renumber it, thereby freeing-up the extension for reassignment?

Personally, with a fully LDAP-synched system and CUPC tagging along for the ride, we've had nightmares trying to simply reassign a phone from one user to another. Policy now is if someone leaves and a new employee is properly onboarded via Active Directory, we find it expeditious to totally wipe out (kill) the instrument and voicemail then rebuild the user ;iterally from scratch using the BAT tool.

As part of this policy we no longer give phones (or voice mail) to anyone who is not in Active Directory (LDAP) - everyone, even contract temps and permanent on-site vendors must have an active A/D account else they do not get a company phone, period. There is no redress or petition from the stipulations herein laid down and presented. If you need a phone, there is a process to get one.


Original MUG/NAMU Charter Member