I'm currently using CallPilot 150, so far so good.. The only thing I really need is to disable direct dialing for the stations at the call center.
For example, if I dial Intercom xxx I don't want the call center stations to be able to receive those calls while there's an agent logged to a skillset..
The stations with logged on agents should only receive calls from the current logged agent skillset queue.. Altough they may need ocasionally to dial out extensions.
Don't know if that's even possible..
For example, if I dial Intercom xxx I don't want the call center stations to be able to receive those calls while there's an agent logged to a skillset..
The stations with logged on agents should only receive calls from the current logged agent skillset queue.. Altough they may need ocasionally to dial out extensions.
Don't know if that's even possible..