Disabling the ability to MUTE RINGER on INCOMING call

[Brownb5]

I recently received a request from the customer to turn off the mute ability for the ringer. After scouring the web and here I didn't see anything that supported the endeavour.

To reiterate, Customer is wanting to make it to where the end user cannot mute their ringer on a 9608.

What we've attempted is editing the 46xxsettings.txt file, line 5093, remove the "##" via Notepad++ and change the following value to one that is forementioned (tried all values 0-3) by the file.

During our testing rebooting the phone didn't force it to repull the 46xxsettings.txt file. This began "working" (as told by the customer, have not been on site to confirm) after we performed an upgrade from 9.1.5 to 10.0.0.4 for a customer. We "believe" that the reboot forced the file back out to update the phones.

After uploading the same file to our in house system (10.0.0.3) and rebooting, we were not able to replicate.

Anyone heard or attempted this?

**If this is already known and I just didn't see it, I apologize.

 

[holdmusic34]

Your local phones may have a different http/ tftp server assigned instead of the ip office.

Gunpoint 132 and Bush.Cover's code three

 

[IPGuru]

The only reason a user would mute he ringer is so hat they do not get disturbed when they are ignoring a phone call, if there job is to answer these calls then this is gross misconduct

Correct solution
The manager should issue a P45 to any user muting their ringer after thy have been told not to do so.


Do things on the cheap & it will cost you dear

 

[Brownb5]

@holdmusic34
I have checked my test phone, it did not have the HTTP/s fields populated. I've populated them now and rebooted the phone. Can confirm that this feature is functional. Good call.

@IPGuru
Yes sir you're not wrong haha. Unfortunately this was suggested/recommended multiple times to the customer.

TL;DR
Confirmed functional on 9608.