disable leave a message and call me back function

[tangodelta]

Is there a way to disable this choice on the display while a call is ringing? Or make "leave a message" take the caller to the nupoint voicemail box? I get a lot of trouble calls about the message button not working, calling someone or going to someone else's voice mail. Training users to either not use the function or delete the call me back message doesn't seem to work.

I may not be explaining this well, I am new to Mitel.

3300MXe and NuPoint MAS. Don't have the software versions handy but all was recently upgraded.

 

[LoopyLou]

Don't think so. You may have other issues if you are going to the wrong mailbox.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[techymitel]

There's a class of service option "Disable send message"
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Select "Yes" to restrict IP telephones from sending Call Me Back messages. The "Leave a Msg" soft prompt is not displayed and/or the message LED on the set initiating the call does not flash; this informs the user that Call Me Back messages are disabled.
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[tangodelta]

LoopyLou - going to the wrong mailbox is because the person who left the leave message has forwarded their Dn to voice mail. Then when the messagee pushes the blinking red light, the system calls the message sender who's phone is forwarded to voice mail. Thus they get connected to someone else's voice mail.

TechyMitel - thanks, I will look for that.

The users are spooked very easily when they push a flashing button and it doesn't do what they want. They also can't seem to understand that forwarding to their cell phone without entering a 9 before the cell number doesn't work. At the last employees association meeting they were talking about the stock pile of torches and pitch forks.

 

[LoopyLou]

looks like techymitel has your answer. I think my grand mother must work at this company.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[tangodelta]

Yeah, it's funny. When I got here 17 years ago the old CBX had been in place five years. A status symbol then was a display phone. People liked the voicemail. Later everyone got a display phone, we changed our CO trunks to PRI and bought a magic box to convert calls to T1 and send the caller ID to the display. Then we started getting new employees who could not understand how to use voice mail and only wanted to know how to forward their number to their cell phone where they didn't have to remember a four digit password. They couldn't remember to put a 9 in front of the number but old CBX would send callers to voice mail. Then management started getting the word from headquarters that we needed to upgrade the phone system. No complaints about quality or the voice mail but it was just too old. Then HQ went VoIP on their system and insisted we must go VoIP. Then we were told what system to buy (old CBX couldn't do VoIP) to be like HQ. The fact that new system couldn't support the 500 or so OPX lines and modem lines didn't matter.

What used to be an additional duty moving phones around and about 1 real problem per month is now 10+ trouble calls per day. Most of them from young people. The older customers read and follow instructions. The young ones still want that easy button and to forward all calls to their smart phones. Yet they can't figure out how to put a 9 in to the forward number. New VoIP capable PBX sends a not available message to internal callers and something to the LEC PRI that prompts a "this number is not in service" message to external callers when users neglect to include the nine.

LoopyLou, your grandmother probably would read the e-mails and instructions and get along fine. It's the young ones and the upwardly mobile ones who can't seem to figure out how to work a phone. They are the one's talking about pitchforks and torches.

 

[LoopyLou]

Sounds like the same people who spend hours searching their keyboards for the "Any" key

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.