Disable auto-pickup-ringing-line-when-handset-is-lifted

[stumpy25ak]

I'm trying to find a way to disable the auto-pickup-ringing-line-when-you-lift-the-handset feature. Basically a phone with 2 lines on it, and the second line is ringing, when the handset is lifted, it automatically picks up line 2 because it's rining. I'm trying to stop that. I want Line 1 to go off hook when the handset is lifted even if line 2 is ringing. I want the user to specifically select line 2 in order to answer line 2. I am on Call manager 4.1(3). Any suggestions?

 

[iptuser]

There is a setting in enterprise parms called Use Prime line only, if not in the service parms. The issue also causes problems with the VM button

 

[MG2005]

You want always use prime line set to True (defualt is false)

From the Service menu, choose Service Parameters.
Choose Publisher CallManager Server > Cisco CallManager service.

Under the Clusterwide Parameters (Device - Phone) section, scroll down to the Always Use Prime Line parameter, choose False and click Update.

Also, I believe newere phone firmware (7970 phones definitely, and likley 7960's, not sure about the others)
has this selection at the device/phone level so you can set this parameter on or off on a per phone basis for those that want it

(Best to change and keep it set to TRUE in most cases, too many times I see users pick up a ringing shared line accidentally with this set to False!!)

 

[stumpy25ak]

Thanks for the replies, I'll try them in a bit.
I'm basically trying to keep user from picking up a shared line (line 2) when they meant to pickup line 1 (their personal extension) and make a new call. I need to set this on only a handful of phones, not on all phones. I think I'll look into the firmware update first. Thanks again!