vanillawafer
MIS
Here's an actual request.. Can anyone help? I know it's probably minute, but any help would be appreciated.
Deb receives calls that no one else knows what to do with. That is, if somebody calls and the phone operator doesn't know who to direct the call to, she passes it to Deb at 417 or 506. This has become such a burden that Deb is spending all her time returning messages from these two extensions. Our solution to direct these generic calls to extension 506 where the caller will be instructed to attend an orientation which will be held twice monthly. Therefore, we want the callers directed to 506 to be able only to learn about the orientation, without the option of leaving a message.
That's it really. Just disable the voicemail option on ext 506, so that a caller can ONLY hear our prerecorded message. And to insure that after hours callers who only need general information are also directed to ext 506 (which I believe is option 7 on the recorded menu).
Deb receives calls that no one else knows what to do with. That is, if somebody calls and the phone operator doesn't know who to direct the call to, she passes it to Deb at 417 or 506. This has become such a burden that Deb is spending all her time returning messages from these two extensions. Our solution to direct these generic calls to extension 506 where the caller will be instructed to attend an orientation which will be held twice monthly. Therefore, we want the callers directed to 506 to be able only to learn about the orientation, without the option of leaving a message.
That's it really. Just disable the voicemail option on ext 506, so that a caller can ONLY hear our prerecorded message. And to insure that after hours callers who only need general information are also directed to ext 506 (which I believe is option 7 on the recorded menu).