DISA on Analog Trunks 1

[donavasq]

Hello Everyone,

Is there any possibility that I can make the DISA work on analog trunks with the Auto Attendant?

I have a BCM50 Release 3.0.

Thank you

 

[Deweyhumbolt]

DISA will work with Analog trunks, what does withh AA mean?

Adversity is Opportunity

 

[donavasq]

Well the thing is that I want to make the DISA service work for caller from outside dialing into the system and being answered by the auto attendant.

 

[Deweyhumbolt]

Your not making sense, DISA allows you to call in on a trunk and get internal dialtone, so that you can enter a COS password and get certain priveleges. Like, calling back out on the companies dime or accessing paging.

An AA answers an incoming call with a greeting and allows calls to be transferred with out a live person.

How do these to interoperate?

Adversity is Opportunity

 

[acewarlock]

Are these DID PRI or Copper trunks?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[donavasq]

OK. Let me explain myself better: I want to use the DISA service using analog trunks (not DID, just copper trunks)but I have AA running on the system. I need that remote callers use the DISA service after they get the greeting from the AA... Not just the tone, is get the tone after they dial any DN, for instance, and make them able to use the DISA.

Got it?

 

[hawks]

Don't think your going to be able to do this because you can not dial a DISA dn from AA.

 

[Runako]

You can try creating a DISA DN, and make it a path on your CCR tree.

 

[Deweyhumbolt]

Got it, but I concur with hawks, you can only use a DISA DN with Auto Answer, not out of a CCR tree. Try runako's plan and report back.

Adversity is Opportunity

 

[hawks]

I tried that to it comes back with "I'M SORRY THAT ....

 

[donavasq]

I tried that as well... So... Any conclusion?

 

[acewarlock]

Make an ACD and NCFW to the DISA DN.

They call the main number and get the AA, enter the ACD DN it should connect you to DISA. Try it to see if it works.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[acewarlock]

Disregard my last post, I though I was still in the PBX forum. It's Friday




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[xjswx]

It won't work. DISA is like a gateway, just like the AA is a gateway. You cannot have them working together unless you set up where you dial in, get the AA, have a selector code as an outbound call to call back into the system on a DISA line.

Or you can just simply set up a DISA line and give that number out to your folks.

 

[donavasq]

This is the actual process I want to achieve:

1. A user calls from the PSTN.
2. He gets de AA message "thank you for calling..."
3. The user dials a DN (could be an application DN, a DISA DN, or whatever that could ask for a 'password').
4. The user hears a stuttered tone and dials a 'password'.
5. After a successful password the user has access to the 'X' Line Pool.

Do you think this can achieved??

 

[Deweyhumbolt]

xjswx plan is the only viable workaround, it's a little clumsy, but it would work. Clumsy in that it locks up 3 trunks while the call is in progress.

Adversity is Opportunity

 

[hawks]

Another way is with an ATA.
1) Call comes into AA
2) Person dials extention xxx (where ever the ATA is attached).
3) Tie the ATA back to an avalible Trunk and set it up for Answer with DISA.

 

[donavasq]

Thank you Hawk. Instead of an ATA I used an Analog Station and connected it to an available trunk port, and it worked.

I appreciate your comment.

 

[xjswx]

Yes. That would work nicely too.

 

[donavasq]

The only thing I'm experiencing now is the disconnection. Sometimes it takes like a minute to disconnect the calls.