Directory User? DN show up in Directory w/o having mailbox 1

[justadivageek]

We have a Nortel Option 11c
I am using CallPilot for a phone tree and one of the options the group would like to have is a bunch of DN's listed as directory numbers - but the DN's do not have mailboxes. How can we have the name appear in DialByName, if they do not have a mailbox?

We also have Telephony Manager.

Any input would be greatly appreciated.

 

[allenmac]

DialByName is tied to the first and last name fields of voice mailboxes, so you cannot DialByName names not associated with a mailbox.

Directory Entry Users are for people with a mailbox on the system, but no phone. You can assign a DID that does not appear on a phone, but is answered by CallPilot in order to leave messages.

In answer to your question, DialByName for a bunch of DNs with no mailboxes is out. You could build a menu service for your own version of dial by name - you read a list of names, each linked to a digit of the menu and a transfer block.

 

[justadivageek]

But is you read a list of names and the list is very long, like 30 items, the Menu would be HUGE and very cumber some to update.

There has to be a way to have a directory number not associated with a mailbox.

We also have many instances where the DN is actually an SDN, but the voicemail is a generic DN - so if you want to transfer the call to the phone that will ring and not the voicemail box, it doesn't work.

I can't belive that other companies do not need this functionality.

 

[allenmac]

You are correct,

If you have a long list, it would be very cumbersome to manage.

There is not a way to link DialByName to anything other than the first & last name fields of a mailbox in CallPilot. I don't know what other vendors allow.

In the case where you have a phone with a particular extension that is also an entry in the SDN table, and the mailbox for that phone is a different number than the Prime DN of the phone, you should be able to build a transfer block to ring the phone. If the phone does not answer, either the application will answer, or the transfer will fail. If the transfer fails, you could add an Express Message block to the proper mailbox to the failed output of the transfer block.

I'm sure that there are other companies that want the functionality you are after, and they may use something other than CallPilot.

 

[justadivageek]

I am looking for suggestions whether using CallPilot or any alternative, which is why I posted that we have Telephone Manager and an Option 11C

What we use isn't an issue, the question is how can I do it
?

 

[acewarlock]

If a person has a phone, why don't you want them to have a Vmail? That would make your life easier.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[justadivageek]

If a person has a phone, why don't you want them to have a Vmail? That would make your life easier. "

Something is being lost in translation...

This is not about individual people it is about sites. We have over 30 sites with SDN menus the SND can not have its own mail box the same as the SDN, especially when their is a day/night menu.

They want one master SDN Menu for general offices and one of the options lists all of those sites as an option for them to transfer to each of the individual sites [30 of them] So tyo read a list of each of the 30 and create a menu item in CallPilot would be very cumbersome [see above]

If we were to record the list as follows the Application Builder Menu would be HUGE and Cumbersome:

"For Site A please press 1, for site B please press 2, for site C please press 3 and so on and so on [30 times]"

Or the ideal way would to be:

"Please say the location you would like to reach or type in the first 4 letters of the location"

so the person would either say of type in the first 4 letters and would hear "Was that Site A"

Yes or no

"Thank you your call is now being transferred..."

Nortel has corporate Directory dialer, but does it work with the Application Builder Menu's or is there another software package that will allow this functionality?

 

[dulfo666]

Why not create dummy mailboxes for the sites that you want to dial.

 

[allenmac]

Now we are getting somewhere.

how do you dial between sites? CDP, UDP, PSTN?

You could build a mailbox for each site, and under Extension DN 1, enter the digits you need to dial to reach that site. The mailbox number would not be relevant, if you use DialByName for access. Just make sure your RPLs in CallPilot, and TGAR/NCOS of the agent TNs are sufficient to allow the call to go through.

 

[justadivageek]

Would the dummy maildbox conflict with the SDN with regards to the Application Builder Menu's?

 

[tnphoneman]

Directory entry users are exactly what the name indicates. Users with out mailboxes. Build users with this template for translation from Name to DN. Remote users are users with no phone associated with the mailbox.

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.

 

[justadivageek]

BINGO! I couldn't find it or what it was called and you totally hit the nail on the head! WOO HOO, thank you so much for saving me from creating a monster of an ApBuilder Menu...fingers are crossed that it works!

 

[justadivageek]

SO far, so good, but what about multiple occurances of the same DN with different names?

 

[tnphoneman]

I am not sure but you may be stuck on that one. Can't have everything.

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.