Directory Handler and QWERTY key pads

[bsuggs]

Our UM8500 Voicemail system offers the option to look up subscribers by name. Easy enough on a normal phone. But how does it work with a BlackBerry Pearl (for example), that uses the Qwerty key layout?

 

[gmannatl]

Unfortunately this has nothing to do with the UM8500. You have to hit the same numbers that correspond to the letters on a normal phone. I know it stinks, but as I said it is a Blackberry issue. I wish they would make it so that the letter on the QWERTY keyboard sent out the appropriate DTMF tone, but to my knowledge they don't yet.

However, when dialing a number initially you can use letters and it converts them to the appropriate digit to be dialed. It just doesn't work after the call is established.

 

[bsuggs]

I think this issue is being pursued, with patents pending. But I wanted to make sure I wasn't missing something simple.

Thanks