Directing incoming calls directly to internal DN/Hunt Group.

[007pja]

Hey guys,

We currently have the auto attendant on our BCM50 set up here so that when a customer calls in they get the following -

1.) Welcome to xyz
2.) press 1 for sales...2 for service...3...for warranty etc

I'll like to change this so that when a customer calls in they get a brief "welcome to XYZ inc", followed immedately by a transfer to an internal extension or hunt group, without the choice to press a number to dial another option.

I've had a look in the call pilot CCR settings and the transfer option would obviously work, other than that the person calling would have to explicitly press a button to transfer to the extension.

How can i configure call attendant so after a short greeting message "Welcome to XYZ Inc", it automatically transfers the call to an internal extension?

Or even turn off the auto attendant completely and just have the main incoming number transfer to an internal hunt group or extension if that's easier.

Thanks, appreciate the help.

PJ

 

[phoneguy610]

Assign the lines to the dn you want to ring

Then set them to ring only

Appear and ring will occupy a button on the phone

 

[007pja]

Hey Phoneguy,

Thanks for your advice -

Currently our main office number (our connection to the outside world) comes in on just one line, and the call attendant sits on that line and forwards it to an internal DN based on the CCR option choosen by the user, so press 1 for sales goes to ext 289, pressing 2 for service goes to ext 294 etc etc.

So you would propose disabling the call attendent and assigning the target line for the main incoming number to the DN of the hunt group or individual extension? Remember we want to basically get rid of the press 1...press 2 options and just have a 'Welcome To XYZ Ltd' and then immediately redirect the call to internal extension of the hunt group/individual?

Thanks

PJ

 

[allworxguy]

You can change your CCR path 0 to transfer int (HG)

So the greeting will play if you have one programmed and then it transfer out to HG via the CCR.

Marv

http://www.telemarv.ca

 

[007pja]

Hey AllWorxGuy - the user will have to press a key though, it doesn't seem to play the greeting and automatically redirect the caller to the internal HG, despite just having only path 0/transferHG as the only option in the CCR table.

PJ

 

[007pja]

I should add under tree 1, the first option added always seems to be classed as option 1, not option 0 - how would i specify option 0 explicity? Is this possible to achieve via callpilot?

 

[007pja]

Turning off AA and assigning the incoming target line to a hunt group seems to pass the calls through directly which is what i wanted, however but i've lost AA's ability to handle calls outside hours, and the initial greeting message?

Handling a call directly through AA would be perfect if it could forward on the call automatially without prompting the user with menu options. I can't seem to add a CCR menu without some form of implicit prompt for the user (i,e option 1, option 2 button presses etc), is there a way i can change the call pilot settings for the CCR tree to play a quick/initial greeting and then immediately transfer the call without any prompts or caller intervention?

 

[phoneguy610]

You could set up delayed aa with night service

 

[curlycord]

or just night service..calls go to DN of vmail at night or when invoked?.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[007pja]

GUys, I'm not familiar with the night service feature, how would i set this up? Will it effect the AA? Would i just turn off the AA completely and then at night turn the night service on? What about the out of hours greeting message that needs to be played?

 

[phoneguy610]

you might want to contact a vendor

you can turn it off or you can set it up to pick up after x rings

 

[phoneguy610]

snowman50 (TechnicalUser)


13 Aug 09 14:26





Use night mode.Service mode)
assign the Voice mail DN to the ring group.eg 002
assign your incoming target line to the ring group 002

now when you activate nightmode(F871) the calls will ring the voicemail DN and the AA will answer Right away.
This shortens the ring time to immediate answer.

to switch off (F871) to return to normal mode

You can also set up night(Service mode) to be automatic if you wish

 

[007pja]

Phoneguy, thank you - that sounds like it might work, will give that a shot soon as I get in the office. Will let you know how it goes.

Pj

 

[curlycord]

Night Service = phone system side of programming - it only tells what DN or DN's to ring at specified times (Auto) or when invoked (Manual) at the control set.

It is used primarily as a backup to reception, i.e. AA or a group of people take over.


AA - voice mail side of programming - recorded greetings and choices and menus.

I take it you don't care if sales deals with a warranty issue now? or the boss hates AA?
Knowing what your up to can perhaps get a better resolution or setup.








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curlycord

http://www.curlycord.com