Direct VM transfer does not work on any phones.

[TSI]

A Customer with a Legend 6.0 and Legend Mail cannot do direct Voicemail transfer by programmed key or feature code 56. I tried and just got a reorder tone. Also got incomplete transfer even though I completed transfer with hangup. All ext's have mailboxes and are in cover group 30. Any ideas. I reset VM already.

 

[DrPbx]

Is your VM calling group set as a VM hunt group?

 

[TSI]

Thanks DRPBX,

Hunt Group OK.This problem has just popped up in an established company with a running Legend mail for many years. I've seen it before and it comes and goes. Sounds more like an Avaya (or is it Lucent, or is it ATT)"escalation" as they call it at Avaya tech support! Problem is Authorized dealers like me now have to pay for answers to questions like this that just may be related to faulty software/hardware, or may require a patch as is common on the Legend.Thank God we found out about the "flex board escalation before Avaya initiated the fee based tech support.

 

[ken07734]

I have checked the QPPCN and do not see anything related to this problem, the only way it will not work is if the extension/ mailbox is not in the same coverage group as the vm. I would double check, sometimes the customer tries to program a little bit and you know the rest......

 

[TSI]

Thanks,

I'll doublecheck to make sure coverage groups covered include group 30, etc...Customer does alot of programming on their own. At first they said it was only 1 extension that couldn't transfer, but I knew that it must have been others also. does this QPPCN you are talking about list escalations. Where is it available to Dealers?

 

[ken07734]

QCPPN gives escalation codes and information on the problem, go to Avay.com and in the search part enter QCPPN I think you can get there from that point., Sorry, I'm not web savy and can't figure out the whole

http://www thing

yet.