Direct to VM is not working... 1

[mikevogt]

This is really stupidly easy, or that's what I thought. Since upgrading to an IP500 V2 (v 6.0(14) on the controller) I cannot get the thing to work. This worked perfectly on the IP406 I had before. When somebody hits # followed by the extension it always goes directly to the dialer's VM, NOT the extension entered after the #. I'm completely at a loss at this point and hope for some help. Here's how the short code is setup (our extensions are two digits only):
Code: #XX
Feature: Voicemail Collect
Telephone Number: #"N
Line Group ID: 0
Locale: BLANK
No check on Force Account Code

Funny thing is when I enter #"N" it automatically changes it to #"N. The same thing happens if I enter "#"N, which I think is really weird. If I enter just #N is changes it to "#N".

What shows up on my 4424 phone dispaly is:
#N
#Extension entered

Then just #N when it connects to the callers VM and not the intended mailbox.

Here's the trace log:
6/20/11 9:21:35 AM-435ms Extension = 71, Digit dialed, Digit = #
6/20/11 9:21:35 AM-436ms Call Ref = 228, Originator State = Dialling, Type = User, Destination Type = none
6/20/11 9:21:35 AM-966ms Extension = 71, Digit dialed, Digit = 6
6/20/11 9:21:36 AM-159ms Extension = 71, Digit dialed, Digit = 8
6/20/11 9:21:36 AM-160ms Call Ref = 228, Short Code Matched = System, #XX
6/20/11 9:21:36 AM-164ms Call Ref = 228, Originator State = Ringback, Type = User, Destination State = Alerting, Type = Target List
6/20/11 9:21:42 AM-166ms Call Ref = 228, Originator State = Connected, Type = User, Destination State = Connected, Type = Mailbox
6/20/11 9:21:42 AM-166ms Call Ref = 228, Answered, Mailbox #N

Hopefully I covered everything. Any help would be greatly appreciated as I'm at wits end!

Mike

 

[Telecomboy]

Change the feature to dial, then change the tel to "#"N. Then change the feature back to voicemail collect and it should leave the " in there.

 

[mikevogt]

Wow, that easy. Thanks Telecomboy for the solution. Star given.

It's baffling that it does this.

Thanks again, I really appreciate it!

Mike

 

[amriddle01]

Avaya can't be arsed to fix it, been going on for years

 

[mikevogt]

Lucky us for having such an omnipotent leader who allows us to buy their wonderful system! Thankfully I have folks like you all to get me though these bizarre things (Really, how hard would it be to fix?? COME ON AVAYA!!).

Mike

 

[tlpeter]

How hard is it to check it yourself?
I know a brand (Mitel) who only gives errors when you are doing something wrong.
You need to think yourself.
Avaya tried to do that thinking for you, they only made a mistake with it!


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Most people correct their mistakes at the next given opportunity though

 

[mikevogt]

Thanks tlpeter for your help and arrogance. The solution just does not seem intuitive to me and it did not occur to me to do such a thing to get what I needed done, so I asked for help from folks who know this system much better than I admittedly do. I agree that it IS a mistake Avaya made and it SHOULD have been corrected versions ago. I don't think asking for help means I don't think for myself. Every FAQ, technical document, other web site says I should be able to enter "#"N in telephone number and none state that it must be on dial to get that. So, I guessed there was a problem with my system since nobody else let on that this happened. Hopefully this helps somebody else sometime.

Ah well, an internet forum, I guess it should be expected.

I thank those who like to help us for their help and ask that those with nothing constructive or helpful to say just pass by threads such as these.

Thanks,
Mike

 

[hairlessupportmonkey]

yeah peter you arrogant unhelpful SoB!
such a tough guy behind the keyboard ;-)

ACSS - SME
General Geek

 

[telecomtekperson]

are QR codes a way around passing personal info around????

 

[hairlessupportmonkey]

it can be......

ACSS - SME
General Geek

 

[amriddle01]

We wouldn't condone or advise such actions though, HSM's just says "Hello"