Direct dialing a number rings on 3 phones. How do I add phones to it? SV9100

[NECproo]

number ending in 4606. I don't see where it's specified in webpro. The function keys are the same on all 4 phones. But one phone is not ringing. How can I do this?

 

[Shaun E]

Assuming it's ringing on a virtual extension you need to enable ringing on that function key in program 15-09.

 

[OzzieGeorge]

Ok it is also possible that the virtual is programmed on an unequipped key Eg key 32 on a 24 button phone so it may not even be programmed on the phone that isn't ringing.

 

[OldNECguy]

If you haven't got it working yet, what kind of trunks do you have? It could be ringing into a ring group, so a quick check in 22-04 may shed some light. Let us know how it goes.