Digital station using wrong Trunk Group.

[chance428]

I have a problem:
I have a media gateway that has 3 pots lines coming into the gateway. we have setup a trunk group for those 3 pots and they work fine. We added an extra pots line to the MG. We have a digital station 6408 D+ attached to the MG. We have created a trunk group for that extra pots line. We want that particular digital station to use the trunk we setup for all incomming and outbound calls. The incomming calls are working fine. The problem we are having is that all of his outbound calls are using one of those 3 pots lines in the original trunk that was set up, instead of the other trunk that has only one pots line that we made for it. I am thinking it is something to do with the routing. Hope someone can help with this I have been racking my brains. If someone could step me through everything. That would be great.
Thanks

 

[4merAvaya]

You can do 1 of 2 things: Use ARS Partition Routing that sends all of the calls out over a Route Pattern with just that Trunk Group in it or use the Personal CO Line feature which will bypass ARS completely.

Kevin

 

[chance428]

Ok how would I set up the personal CO line feature.

 

[4merAvaya]

https://support.avaya.com/ext/index?page=content&id=ADMN102121&group=UG_ENTITLED_CUSTOMER

https://support.avaya.com/ext/index?page=content&id=SOLN122214&group=UG_ENTITLED_CUSTOMER

Kevin