I have an IP Office 412 and one of the digital modules has all the lights flashing and the one in the middle flashing red. Waiting for support again... Is it dead? We unplugged everything and plugged in the module first then the IP Office and it is still doing the same thing. Any suggestions? Thx.
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Digital Station Module Flashing
- Thread starter anders0n
- Start date
Were you in mid-upgrade when this happened? Or did someone plug a phone/line with a possible short into the unit? When you are in Manager, can you see the unit there? Via Manager, try a File/Advanced/Reboot and see what happens.
Cale Ziemer
Cale Ziemer
- Thread starter
- #3
We came in this morning and that was the state it is in. We did trip the circuit on the UPS that it is connected to yesterday early in the morning -- it worked fine all day yesterday. The unit is shown in the Manager. I did power everything off and back on -- would the Reboot do something different? Thx.
Well, when you have a down module, it wouldn't hurt to try. Especially since the module is recognized in Control Units in Manager. Tell the customer you have to reboot, that's it.
If that doesn't work, you should try connecting to the module via it's DTE port on the back of the unit, check out faq940-6158
for info. You'll most likely need a modem cable to connect to the module, and then hyperterminal into the unit and reset it via the methods described in that doc.
Obviously backup your config before starting any of this!
Cale Ziemer
If that doesn't work, you should try connecting to the module via it's DTE port on the back of the unit, check out faq940-6158
for info. You'll most likely need a modem cable to connect to the module, and then hyperterminal into the unit and reset it via the methods described in that doc.
Obviously backup your config before starting any of this!
Cale Ziemer
- Thread starter
- #6
Silverblade
Technical User
In this case the unit is broken. I also had it once when i forgot to give my pc a fixed ip number during the upgrade what resulted in a incomplete flash in de module.
The steps i then took where as following.
1. erase the memory of the module via the dte port
2. the manager running on my laptop connected via lan (and a fixed ip). With a correct bin file of the module in the manager directory.
3. reboot the whole system.
Now you can see in the manager that the bin file is reloaded in to the module.
After that the module was working fine again.
The steps i then took where as following.
1. erase the memory of the module via the dte port
2. the manager running on my laptop connected via lan (and a fixed ip). With a correct bin file of the module in the manager directory.
3. reboot the whole system.
Now you can see in the manager that the bin file is reloaded in to the module.
After that the module was working fine again.
- Thread starter
- #9
Escorthosis
Technical User
Could also be the powersupply.
I've seen this happening before.
Try the powersupply from the IpOffice and look if the unit
boots up normally.
If so swap the power supply.
I've seen this happening before.
Try the powersupply from the IpOffice and look if the unit
boots up normally.
If so swap the power supply.
True thing on the power supply - I had one out of the box that way, and I lost one due to power supply same way after a year. Make sure your power supplies have room to breathe - little puppies get hot quick - that is what took one of mine out.
Ian Engel
Agua Fria Communications
Ian Engel
Agua Fria Communications
- Thread starter
- #12
- Status
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