adamandamy
Technical User
I have a customer with a BCM400 V4.0. Recently they're running into a problem where the phones (T7316e) reset themselves at random and cause digital loop errors in the alarm log.
It's not all the phones at the same time, just some random subset of phones and it's just like if you were to unplug the phone from the wall and plug it back in again. Needless to say this is very frustrating to the customer.
I have to say that this started occuring during some construction and the operation of an arc welder. But the problems don't seem to coincide with the actual operation of the welder.
I was originally blaming the welder but since it also occurs when there's no welding, I need a new clue. Has anyone run into this problem before?
It's not all the phones at the same time, just some random subset of phones and it's just like if you were to unplug the phone from the wall and plug it back in again. Needless to say this is very frustrating to the customer.
I have to say that this started occuring during some construction and the operation of an arc welder. But the problems don't seem to coincide with the actual operation of the welder.
I was originally blaming the welder but since it also occurs when there's no welding, I need a new clue. Has anyone run into this problem before?