Digital phone freezed

[rinop]

I Have bc11 sp12 and has happened to me that a digital telephone is freezed without reason and no alarm
the only ones clue is that the triple access is idle and the status is SPEECH.
I probe to plug and unplug the cable but nothing.
I have tried with BLEQI and BLEQE commands and with RFBOI but nothing only remedy remove elu28 for 30 seconds.
Some advice?

 

[whosrdaddy]

rfpui:unit=klp1t1,lim=x; /* x = lim where ext resides
y;

beware that all digital ext's are disconnected during restart

this issue is solved with servicepack (latest SP for BC11 = SP15) please contact your service provider...

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[rinop]

THEREFORE IF I UNDERSTAND SECOND WELL ARE YOU A PROGRAM UNIT PROBLEM?

 

[whosrdaddy]

Yes, by restarting the program unit you will solve the problem...
the SP will prevent freezed phones

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[rinop]

does restart the plant completely or only make the restart of program unit suit according to you?

 

[whosrdaddy]

only program unit...

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[rinop]

Many many thanks.

 

[drewMk2]

best to do run that command in low traffic times as it will affect all extensions in that lim.

 

[rinop]

in fact I have done last Sunday when there was none or almost that he used the telephones and have solved successfully him. I still thank all the forum members for the given advices

 

[drewMk2]

no wories just letting you know that if you restart that program unit at a busy time of the day you lose calls on all digital extensions that reside in that lim....."that is all".
good to hear that it all worked out for you!