Digital Dining Multi Store

[Chrispy009]

Hello,
I can't find any concrete information on hardware requirements for the Digital Dining Multi-Store program. What kind of hardware do I need to look at for running a Multi-Store program that involves 30 restaurants. Thanks.

 

[TobeThor]

I am surprised that if you have 30 sites running DD you are not working closely with your DD Dealer on this project, that's the first place to start.

 

[Chrispy009]

I'm just looking for a second opinion.

 

[TobeThor]

I checked out a few DD websites. DD has several Multi-store applications. Which ones are you going to use? Did your DD Dealer quote you on any hardware? Using MS modules from any POS vendor usually involves using consistent POS software, and consistent OS's. The hardware requirements may vary based upon who will create and maintain any necessary FTP sites for gathering/updating store data. Your hardware requirements at "Headquarters" may be no more complicated than a powerful, XP based PC with a live internet connection.

 

[dankchip]

I'm not sure if this is the place to ask this question. But I'm having problems with my Digital Dining soft ware at the bar I manage. I need to produce some new discount and gift certificate buttons. But have no idea how to get into these pos menues and can find absolutly no tech support. Digital Dining charges me to even call them on the phone. Can you offer any suggestions or even some hope?

 

[TobeThor]

It sounds like you do not have a very good relationship with your Dealer. Nowadays many POS Dealers charge for phone support. See if your Dealer offers a one time charge for annual phone support. I have found that not having the information or knowledge necessary to operate your POS in accordance with SOP's will cost you more as your lack of knowledge prevents ordinary reporting and/or security controls that can be expected from an educated end-user. Sit down with your Dealer and work it out. You need to know how to operate and maintain your POS system. Learning the POS thru a series of "chargeable" phone calls is just not a pratical approach.