DIG calls are being dropped, cs1000

[BumgarCN]

I have a user that has a 2008 phone. When another user icm calls her it voice announces like it should, but when she picks up the receiver to connect to the caller it drops the call. Is there a cls option I'm missing? I've compared phones that are working the way I want with the one that doesn't but can't find the difference.

 

[PERRYPJ]

Dial Intercom Handsfree Voice Call can be used with the following
telephones: M2112, M2317, and M2616.
This is from the Feature Guide, 2008 not supported

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[RickyPone]

Have you tried a new phone?

 

[RickyPone]

Or one that curently works on her port?

 

[BumgarCN]

I found the problem. Both phones have to be in the same RNPG in order to pick up the receiver and connect to the intercom call.