Differentiate calls to a skillset 1

[khaman]

I am running CCM 6.2 and looking to see if you can differentiate calls going to a skillset? For example: if I have skillset A and I am sending calls from phone number 1234 to skillset A, then I start sending calls from ext 2345 to skillset A, is there a way on the display of phone to tell that calls are either coming from 1234 or 2345?

Thanks.

 

[effort1584]

You can change the phone display to show CDN, which is what I believe will get what you need. That assumes that 1234 and 2345 are configured as CDN. If not, maybe they should be.

 

[khaman]

I never thought of that, thanks. The numbers are CDNs so that should work out great. Thanks again.