Different ring patterns for hunt groups 6

[KBtechs]

I have never see this done, but i suppose someone may have rigged it up somewhere:

Need to produce different ring tones or patters for 2 hunt groups so the users can distinguish which one is ringing.

V4.2

 

[mattKnight]

>but i suppose someone may have rigged it up somewhere

I doubt it, as this functionality isn't possible.

Your users need to use either Phone manager or the screen on the phone to work out which group the call is from

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[kholladay]

You may simply want to take a look at the display on the phone to see the name of the group being displayed when it rings.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Westi]

You can do it if you have collective ring on the groups and put an analog extension with ringers into the groups then you can have as many different rings as you have options in the analog ringers, but it is so much easier to just look at the display like Kyle suggested

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[crashtest1000]

This is quite a good question hope some one from Avaya is looking. The ring tones on Avaya are not its strongest feature

 

[Westi]

crashtest
understatement of the year I think, I have an old analog set from 1997 that has 100 options for ring tones, not all of then sound really different but they tried at least.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[kholladay]

LOL!!! Dang it Joe! While we are at it why don't we just let people download .wav files onto the phone? I think 3COM tried to do it on the NBX years ago. Next thing you know we'll have office phones, like mobile phones, with Lil Wayne, Kid Cudi, and T.I. on them. I can see it now.

Maybe I'm just getting old but I remember the days when the phone rang and you just answered it "thank you for calling such and such how may I assist you". There were no feelings of consternation over why the phone was ringing, who was calling and do I want to talk to them. It was your job to talk to them so you did. Every bit of information you need to determin who is calling is right there in front of your eyes so unless you are working for the National Federation of the Blind I'd say the display should work just fine. (steps down off his soapbox)

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

Star for you Kyle.
I am getting annoyed about the ringtone discussion !
Pickup the stupid phone and look at your display to see who it is and for what department/company.

This world is not spinning for lazy people !

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[crumthwacket]

If the customers ask for something as simple as varied ring tones, shouldn't Avaya make that available? Why would you feel compelled to argue against that? It's your job to make the customer happy (at least I was trained that way). Don't forget who pays your salary.

One of our recent installations needs this feature, and I have to go with a Westi-type solution. This is an important requirement that needs to be addressed.

 

[tlpeter]

The customer can ask but it is not in the system
I do not know any system that can do it, why would that be ?

If i visit a company and i hear a phone ring "oops i did it again" then that company is not taken seriously by me at all

It is all about order and presentation

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[crumthwacket]

That's a smarty-pants answer, tlpeter, and not helpful.

We've installed a system in a very busy medical practice and we've addressed every issue and odd-ball request successfully, but are now taking a step back to the sixties to install an external ringer so certain group members know they have an inside call versus an outside call without looking at the display. They don't sit at desks, they move quickly from place to place; if they're exceptionally busy, they won't answer the telephone, UNLESS it's from another staff member. They don't want to hear a voice-announcement because it would be considered disruptive.

I'm tempted to tell them to just answer the phone because that's their job - but I'd get tossed quickly. I try to solve problems, and I'll solve this with an external ringer, but it appears I'm not alone in asking for more flexible ringing options.

 

[kholladay]

It isn't a smart ass answer at all. The smart ass answer is to assume that Avaya has unlimited resources available to make features of limited use when there are sooo many other things that can be done/fixed that are of far greater value. People assume that there are programmers/engineers just sitting around picking their collective noses waiting for someone to ask for a new feature to give them something to do. Would you rather have SIP end points that give remote users the ability to take a phone on the road without the need for a VPN or would you rather have Hollaback Girl as your ring tone?

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[crumthwacket]

Now THAT"S a lot of bulls**t - I said flexible ringing options, not ringtones. Both of your replies are condescending and out of line. I've been a dealer since it was AT&T, and I don't assume anything. The inside call sequence option is available for analog phones already, so a lot of the groundwork is already there. They wouldn't be re-inventing the wheel or diverting resources from the cure for cancer. I've stated a few years ago that we have to act as the liaison between Avaya and our customers and too often we blindly side with Avaya.

 

[crumthwacket]

Now I'm done - you're both very helpful contributors to this forum.

 

[kholladay]

I'm not saying it wouldn't be an interesting feature to have, although I've personally never had the need to use it. I'm simply saying that it isn't something I'm willing to put on the front burner. And trust me I've installed my share of Spirit, Merlin and Partner systems and put my share of Lucent stickers over AT&T logos and Avaya stickers over Lucent logos to the point where the phone looked like the registration section of your license plate.

Ring cadences on analog extensions (pulses in ring voltage) are different than on digital phones. The ring cadences on the digital phones are a function of the phone itself and are not controlled by the IP Office thus the reason for not having an option in the IP Office to set the cadence. My response is completely valid, we can already upload a logo for screen saver, ring tones are not illogical.

My point, however, was that instead of blindly (no pun intended in reference to the above comment about the National Federation of the Blind) accepting the client's request as the end-all be-all answer to their request there are often at least one, if not half a dozen other, and often better, if they are not to pigheaded to see it, solutions to the problem at hand. They are paying you to be the expert, guide them to the correct solution. You wouldn't pay a driving instructor to sit idly and let you, the student, tell them how you want to drive even if it were your car, your gas and your money paying for the lessons.

I really hate when these posts turn into a pissing match. Nobody seems to smile anymore.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[IPOfficeIreland]

agreed kyle, lot of time it takes avaya fix little problems, they run complaints in a ticket system queue, the more tickets in a queue the more important the bug is. i wonder if they ccc for reporting?

on another note, simple systems such as panasoncic ktt308 has the option for a different ring pattern for certain lines, aastra have excellent multi function keys (day night, forward all for user, etc, in 1 button with LED status), crape sip functinos though.

 

[KBtechs]

I was looking for a simple answer to this question. We are all well aware that the hunt group name is displayed on the phone but different environments require different solutions. Some places dont have cubicles (retail stores)where it is as simple as looking at the phone.

 

[kholladay]

I believe Joe/Westi gave you the answer to a retail store solution (where wide open spaces are no problem). Make your groups collective and use analog external ringers for each hunt group. There are several of these analog devices out there, some sound like school bells, some sound like chimes, some go ding, some so chirp. You can eat them with a mouse, and you can eat them in a house and you can eat them with a fox and you can eat them in a box. Your choices are near endless.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[TomMills]

i find it hard to believe that someone who is aware that the relevant information they need to answer the call properly is displayed on the handset, wont be able to glance at the screen whilst lifting the handset.

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[tlpeter]

If people need to walk to there phone to answer it, the system is not setup properly
Then you need groups and at least one person should be sitting at the phone and answer it

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!