Different options offerered when entered remotely in Audix LX 3.0

[sistech]

Hi all,

I'm trying to have my users activate the "broadcast options" in audix. However, when I dial in remotely, I get all the options that I'm suppossed to get. However, when my users either dial directly or call off the switch & back in, they get either "outcalling not allowed" or "user restricted." Outcalling has nothing to do with what I'm trying to do. I even flagged the outcalling option just to see if maybe it was just being read wrong & that still didn't help.

Thanks,
L-

 

[simreal]

have you made sure your users have access to broadcast messages?

There is an option ... I believe its on page two of the subscriber form. The option is something like "Broadcast Permissions" (Voice, Data, Both are the choices)

Each user needs to have this set to either voice or both. If you have several usrs whop need this capability you may want ot just create a new class of service for those users with the correct permissions.

 

[sistech]

Thanks Simreal,

Yes, the option is set. Actually we're all going in to the same mailbox, which is the only dedicated broadcast mailbox in voicemail. We makes it all the more strange. I can trigger the options at my location, but the users themselves at the site cannot.

 

[simreal]

the broadcast mailbox cannot be used as a normal mailbox. It is a mailbox set aside for the system to use for broadcast messages.

If your users are logging into that mailbox then thats you're problem.


The system has the broadcast mailbox .. which is defined on page 2 of system features if I remember correctly ... and then each user is given broadcast permissions in their own box.

If you need 10 or 20 or 100 people to use the same mailbox thats fine, but it needs to be a different mailbox than the one the system uses for broadcast messages.


The way broadcast messages work is when a user creats a broadcast message ... the system moves that message to the broadcast mailbox. When that happens all mailboxes in the system are given pointer(header) messages notifying the user that there is a broadcast message.

To the user it appears like the message is in their mailbox but it isnt really. It's just the notification. When the user listens to the broadcast message the pointer is removed from their new messages folder.

If you log into the actual broadcast mailbox and listen to that message ... it will then no longer be a "new" message and it gets moved to the "old" messages folder. That action ends the distribution of the broadcast message to the system.

 

[sistech]

Oh okay, that's different from how I understood the feature. Great, let me try it and I'll let you know how it works.

Much oblige,
L-