Different On-Hold Music for Different Lines 1

[sbelnick]

Does anyone know how to put different on-hold music on different lines? We had some custom on hold music made that we do not want to show up on 2 lines when the customer is placed on hold as they other 2 lines are for customers calling for a different line of business and the music would be irrelevant to them.

Thank you,

 

[senk1s]

not on a norstar or BCM ...

 

[VencomRob]

Only the Nortel Meridian platform can do what you want, as far as I know. The Norstar only allows one port for all hold and park music.

Maybe there is an adjunct the will put it on the lines directly. I haven't seen it, but that doesn't mean it doesn't exist.

 

[sbelnick]

Or is there anyway to turn off the on hold music for a certain line?

 

[senk1s]

sorry i keep coming up with No's today ...

music on hold is a system wide option ...silence, tones , music source

 

[sprucegrover]

Try this link. It is a pricey solution, but if the customer really requires a different on-hold message.......

http://www.skutchelectronics.com/moh.htm

 

[sbelnick]

Thanks. That last link looks like the right solution!