Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Different coverage for don't answer and active/busy ? 1

Status
Not open for further replies.
robi1306

robi1306

Technical User
Apr 6, 2010
16
HR
Can this be done?
 
Sort by date Sort by votes
*EDITED*

Ok, today I learned about coverage criteria and next path :)

first coverage path ( administered to extensions ) is for active/busy. Next coverage path is for don't answer scenario.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

JPidliskey
  • Locked
  • Question
coverage answer 1
Replies
2
Views
162
JPidliskey
JPidliskey
Saltylad
  • Locked
  • Question
Reporting on a Coverage Answer Group
Replies
1
Views
145
DTechNation
DTechNation
DTechNation
  • Locked
  • Question
Display call is coming from a Coverage Answer Group on J179s
Replies
0
Views
128
DTechNation
DTechNation
tdhaslett
  • Locked
  • Question
Temporary hotline setup - HG is always busy
Replies
2
Views
151
tdhaslett
tdhaslett
MGS_33
  • Locked
  • Question
Auto answer not beeping on headset - one-x agent
Replies
0
Views
243
MGS_33
MGS_33

Part and Inventory Search

Sponsor

Back
Top