Different coverage based on busy and no answer

[fakename05]

Customer's current system is configured so that calls go to voicemail immediately on 'no answer' but on 'busy' are queued to an announcement that gives the caller a choice to press a 1 to leave a message or remain on the line to wait for the called party to become available.

The customer currently leases a Definity & Intuity Audix and the lease is about to expire. I set up call vectoring on the Definity to accomplish the above.

Does anyone know a way to emulate this on an IP Office? Thanks!

-Brad

 

[dizzyphil]

Does the ip office have vm Pro? If so you can accomplish the route.

Dizzy

 

[fakename05]

It does have VM Pro. How would you queue the call back to the called party?

 

[dizzyphil]

Build a hunt group. Have your user the only member. You can build it as a linear group call so there is no call waiting. Set it up to have vm and queue. In the forwarding tab of the user, tic on 'busy' and send it to the extension number of the hunt group. No answer call will still follow the route to vm for that user. Busy calls will now flow to the hunt group and queue until the user becomes available.

You will need to set up the users phone to not have call waiting so that when their second line rings it won't go the no answer route to vm but the busy route to the hunt group with queueing set up. You can set all your time variables from there.

Dizzy