Different Company Voicemail

[baze7]

We now have another companies phone line forwarded to our location, my question is what is the best way to deal with voicemail. Currently the line rings at 2 desks. Can I setup up a "Generic" voicemail for the 1 incoming line? It is always the same incoming line. And then how would these 2 users check the vm?

Thanks
Chad

 

[bigcat919]

Create a m/b for one extension, not the line, make FNA go to v/m.If nobody answers, it goes to the one m/b. Then when the people want to access the m/b, they call in, get transferred to that m/b, then do **,m/b#, p/w and the # button all in one sequence and they can retrieve all the messages and change the greeting, if neccessary, remotely.

 

[CTCINY]

Well what type of trunks do you have? How is number forwarded to your location(forwarded to a DID, your main number or just to an extension). How are your lines answered now (AA, operator, multiple people)? I think that info could help people here get you a real good idea of what you need to do.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[baze7]

The line is being forwarded from the CO. Right now the line are being anwered by 2 people. I just have the line set to appr and ring with these 2 users. Maybe I could use hunt groups, if they can have voicemail?

 

[baze7]

OK, I think I got it. But one last question. Can I have a phone display when there is voicemail on 2 different mailboxes?

 

[CTCINY]

No you can use mesage notification

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[baze7]

OK. so where do you set that up to display message notification on 1 phone for both mailboxes?

 

[Deweyhumbolt]

If you have Call Pilot enter your second DN as Alternate Extension. Both displays will say Message, and you can clear the display from either DN.

Adversity is Opportunity

 

[baze7]

I tried that, but the other users have mailboxes also, so it won't let me put their ext. in the alt. extenstion.

 

[Deweyhumbolt]

Yes, it's a choice.

Adversity is Opportunity

 

[SupportDude]

Setup message notification within the mailbox programming via Feature 981.

-SD-

http://www.mysupportguy.net