DID to AA 2

[bkeahl]

I've got a T-1 setup with 4 trunks: 15 lines for general inbound/outbound, 1 for FAX, 3 for special purposes, and the remainder of them into a final trunk.

I would like for the last line(s) to go directly to the AA. The idea is provide a way for staff and others who know the extension they want to reach to dial directly to AA rather than going through the receptionist.

I've done this before but am drawing a complete blank.

Any ideas?

 

[MarvO1]

Under AA, set line answering to answer the target line number. It is really that easy.

MarvO said it

 

[jiniguez]

Its not that easy unless you are truly talking about Target lines. If you have a true T-1 then you have 24 channels/trunks. Is this T1 configured for both inbound and outbound if so then use target lines but if you have the T1 split to various channels as you have stated then you need to know the Channels that you can dedicate to your AA.

Let us know which one it is..

 

[MarvO1]

Ya, the question, "DID to AA" tells me target lines, but then, a "T-1 set up with 4 trunks" and "remainder into final trunk" tells me we have some confusion going on right here in River city.
gagop, can you give us a bit more to chew on??????????

MarvO said it

 

[bkeahl]

I was looking in the wrong place . Not hard to do with these things.

I have four trunk-groups. Lines 20-24 are all in the last trunk group. In that group is the number that is the one we will give out.

So, from what you tell me, I just need to setup AA to answer lines/channels 20-24 (all I have is the 24 channel T-1, no POTS or anything else).

Lines 1-15 are functioning fine and ring at the switchboard as well.

Line 16 goes to the FAX as desired.

Sets work already with Lines 17-19.

If I had thought about it I would have realized that AA would be like sets. Although a line can have a prime set, you generally assign lines to a set from within the set functions. Likewise, lines would be assigned to AA through AA functions. It all makes sense once someone gives you the answer

Thanks!

 

[MarvO1]

That should do the trick for you. When you said DID, I jumped to the conclusion that you were using Target lines, which is the only way you can process true DID. My first answer should still work for you. Set to answer with zero rings will get the calls right in.

MarvO said it

 

[jerryreeve]

Make sure that your trunks 20-24 are set to manual answer, I think the default setup when configuring a T1 is auto answer but you want to treat the Auto-Attendent as a manual answering device (as far as the ICS goes).

I know it seems obvious but I came across a customer where all the non-did trunks were set to auto answer with DISA N and the calls just were locking up.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[jiniguez]

I agree with jerryreeve. I'm glad you got your answer. It usually takes multiple peoplet to get one switch to work..

 

[bkeahl]

Thanks! That change works. But now I get "One Moment Please ... you have entered an invalid extension ... " and then the AA starts as desired.

Any idea why I get the preceeding stuff?

Brian

 

[FletcherP]

What DNIS are you receiving from the Telco ?

 

[bkeahl]

The actual phone number or are there different DNIS signal types?

 

[FletcherP]

What digits are they sending - Block 3500 thru 3599 (example) 659 thru 700 etc. 3 or 4 digit group

 

[FletcherP]

The telco will assign a block of DIDs to the T1/PRI that will be translated as received DIGITs either 3 or four digits and these can be traslated to hit your MICS and be pointed for AA, DID to stations or analog devices like ATAs. You are usually given a block 25 to 100 for your use and they look like telephone numbers 770-536-XXXX the XXXX are your four digits received. May also be 8XXX (XXX) = three digits received. Your system is also set to receive those digits based on programming. If you are not familure with what I have just decribed then I would suggest getting a tech involved soon before going to much further along.

 

[bkeahl]

I am being told the phone number is being sent. But that was after a "huh" from my service provider's technical support person.

I realize that putting DID in the topic header has created confusion . So let me make sure what I'm doing is understood:

1) 15 lines in one group.
2) 16th line in its own group programmed to ring to FAX machine.
3) 17-19 are used for special project dial-in.
4) 20-24 are for direct to AA call in. I set AA to pick up lines 20-24.

Brian

 

[FletcherP]

What type fo service was ordered for your T1 ?

 

[bkrike]

Have you tried answering the lines yourself to confirm that once you go off hook on an incoming call, the CO is not sending some DTMF? It sounds like that may be happening with the "you have entered an invalid extension" message, then return to AA is being invoked by the voice mail.

 

[bkeahl]

Just in case this changes things, I'm using Cbeyond's integrated service. The 3.0mbs plan.

I had the choice of PRI or T1 and went with T1 since that was the configuration we had at the old building.

I'm not sure what kind of information you were looking for when you asked the question, but assumed you wondered about T1/PRI.

 

[FletcherP]

Are you expecting digits to be sent on the channels or are you expecting the channel 1-24 to ring for your system like an analog POTS line ?

 

[FletcherP]

By teh way, are you running your T1 direct to the DS1 card in the MICS or are you taking channels from a channel bank (adtran) or the like to trunk cards ?

 

[bkeahl]

No channel bank. I'm taking T1 straight to card. I expected the lines to ring like a POTS line but I believe the source of my problem may be that they do not.

Any inbound number can ring anywhere in the trunk it's a part of. Someone calls the third number in our list and it could ring in line 1 because line three and one are in the same trunk

Does this mean I am getting tone data coming in and it's being interpreted as an extension dial?