DID routing

[zoomaster]

Hello, I have a CS1000M with a need to route all my DIDs to an auto-attendant to play a greeting then present a menu. I do not have attendant console.

My plan A was to change the DID route and turn on Auto = yes and AUDN to the menu DN . Can someone confirm this will work?

Plan B was to use Night Service Enhanced to forward to the DN under Nite service. To turn on Nite service using a 2000 set with DRC key. The NTP specifies using console to tun on nite service, can the M2008 with DRC key do the same thing? Has anybody set up Night Service Enhanced? Can they post the steps involved?


Thanks,

 

[PERRYPJ]

So none of the DID numbers are assigned, just take your vacant number recording and make it a ACD NCFW to mail

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[hawks]

go with what perry says and just build an IDC table and point it to the ACD. Or as far as night service, without the console the system should see itself as being in night mode. Just put the ACD dn as the night DN and see if it goes there.

 

[Tman45]

We do this by routing all our non-inservice DIDs to 8000 which is a CallPilot SDN and play a menu saying our number is not in-service. Then as I put DIDs into service we just change our IDC for that specific extension. Easy enough.

 

[zoomaster]

My issue is I have over 900 DID extensions and I need to direct all 900 to a menu and play a greeting by changing the DID route with one change. Is there a way to use the IDC table without having to enter all 900 DIDs into it?

Personally, I don't want to direct all DID to Callpilot but if upper management says do it I have to do it. I explained to them we only have 28 ports and callers will get busy. We have a situation coming up and need a contingency plan and this is it.

 

[Splic3d]

I think if there is "not" a match to the incoming DID digits in the system, the calls should follow the nite DN, as the system is in night mode all the time with out a console. As PJ and Hawks indicated, make this point to an announcement in CP. You would only need the IDC table at that point to translate a DID to an Ext or build an Ext. for the DID.

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Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[zoomaster]

I am having trouble understanding the solutions here and I think everybody is assuming the 900 DID are not assigned. The 900 DID are currently assigned to phones and we want to direct all inbound callers to a special message first then offer them auto-attendant and thru-dial to dial out. I was thinking in the DID route use Auto=yes and AUDN = 7000, would this direct all inbound callers to 7000?

If I do it the hard way and use IDGT 2300 7000 does this mean only people coming in the DID route dialing 2300 get 7000? After they hear the auto-attendant they should be able to reach 2300 using thru-dial.

 

[DFKSydney]

Why not use IDGT 2 7000 ?

Given you have a 4 digit indial range, all 1000 2xxx numbers would go to 7000.

There should be an ACD in front of the CP. Given that, even if all 28 channels were busy, calls would back up.

Now, heres the rub.... IF your CP has 28 channels, you will need to split off some of those for inhouse purposes. That would be for the leaving and retreival of voicemails, prompt maintenance, express messaging faxing etc.

 

[zoomaster]

Hi DFK, thanks for your input. I did not know you could convert a single incoming digit cause the NTP does not mention that. Have you tried that? Also, the Callpilot idea is great but how do you partition the ports for inhouse purposes? Is this something I can do on the fly or does this require a change and reboot etc?


Thanks,

 

[Tman45]

Yes I agree with DFK - you should be able to convert the digit of 2xxx to 7000 hence the IDC entry of IDGT 2 7000
I have never tried it but that might of been what our other Telecom guy did (whom is no longer here) to get everything to go to 8000.
And yeah sorry I think there might be ACD in front of the CallPilot - I haven't looked at it that closely.

 

[zoomaster]

Update- I tried IDGT 3 xxxx and it worked like a charm. Using ACD I pointed it to an announcment in Application Builder. I am all set for our little emergency now.

Thanks to all