DID Question 1

[madx2]

I'm trying to configure DIDs on my system and it seems to work ok except for voicemail. The call will never transfer over to voicemail when I use the DID number but when I call the main number and use the extension the voicemail will pick up after 4 rings.



Configuration:
I have a target line with the Pub received # set properly. I then assigned the DN to it under the assigned DNs tab.
In CallPilot I turned the Auto-Attendant off for line 241 (target line).
Am I missing something?

This is on a BCM 400 4.0. When I originally setup the system I chose the PBX template. Is it possible this is causing an issue?

TIA
Mike

 

[madx2]

More settings
Under parameters for the Target line
Line Type: Public
Pub. Received #: xxx0501
Priv. Received #: blank
Distinct Ring: none


Under Prefrences:
Aux Ringer: unchecked
If Busy: Busy Tone
voice message center: 1

Under Assigned DNs:
DN: 221
Appearance Type: Appr&Ring
Appearances: 2
Caller ID set: checked
Vmsg Set: checked

Any help is appreciated.
Thanks again

 

[bluemr2]

You need to call forward no answer the extension to the voicemail dn. Press Feature 985 on a phone to get the vm dn.

 

[Dasheen]

make if busy to prime set and assign set dn as prime for the target line. this should make it follow the fwd of the set if u have it set up.

 

[madx2]

You need to call forward no answer the extension to the voicemail dn. Press Feature 985 on a phone to get the vm dn.

Worked Like a Charm!!
Thanks!

 

[bluemr2]

Also do what Dasheen said. that way you will get multiple calls to the extension.

 

[madx2]

Ok, I'll configure Dasheen's suggestion in the morning when I'm in the office.
Thanks for the help!!