DID Number is not forwarding to Voice Mail

[norman77]

On one of the 2008 phone sets I have a DID number that is not on the primary Key. Just an independent ext. When somebody calls it from outside and it's busy, the caller is forwarded to the attendant instead of Voice Mail. Any Idea why it's happening. The Primary DN on that phone is fine, callers are forwarded to the Messaging service if it's busy.

Thanks.

 

[coniglio]

is this non-primary ext. supposed to go to the primary's exts voicemail or is it supposed to go to its own mailbox? what kind of voicemail are you using? If it's supposed to go to its own mailbox I assume you created a mailbox for it?

 

[norman77]

yes, the ext. has it's own Voice Mail box (Maridian v12)

 

[mikeyb123]

In the mailbox add the extn number.
Also check what the LHK is set to in the TNB and set that to the secondary key number

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[coniglio]

Mikeyb123, if norman77 makes the LHK go to this non-primary DID, won't calls to the primary number hunt up to this DID? Norman77, what key is this non-primary DID on?

 

[hawks]

Is CFTA turned on in the CLS for this phone?

 

[norman77]

this is a bit tricky.
The primary DN has a secondary ext# so the LHK key is set to 1. The DN I have problem with is on key # 3.

 

[norman77]

CFTA is turned on as well.

 

[PERRYPJ]

could you print the tn

OLD ROLMEN WORKING ON NORTELS

 

[coniglio]

is MARP turned on? if so, does this key 3 DN appear anywhere else in programming where it may be set to hunt to operator instead of voicemail?

 

[hawks]

I can put my DID on any key and it will go to it's own mailbox for that number. So at least we know it can be done we just have to figure out why yours is not working. Like perrypj said can you print the TN?

 

[norman77]

Thanks everyone for looking into it.
Here is the printout:
(correction: the DID# I have problem with is on Key 2 not 3, as I mentioned before.

TYPE 2008
CDEN 8D
CUST 0
FDN 3800
TGAR 1
NCOS 4
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBA WTA LPR MTD FNA HTA TDD HFD
MWA LMPX RMMA SMWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFEA RCBD
MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU
CPND_LANG ENG
RCO 0
HUNT 3800
LHK 1
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
RMTN
KEY 00 SCR 3844 0
CPND
NAME *****************
XPLN 20
DISPLAY_FMT FIRST,LAST
01 SCR 5890 0
CPND
NAME *******************
XPLN 20
DISPLAY_FMT FIRST,LAST
02 SCR 3841 0 MARP (!!!DID I HAVE PROBLEMS WITH!!!)
CPND
NAME ***************************
XPLN 13
DISPLAY_FMT FIRST,LAST
03 XMWK 3800 3841
04 TRN
05 AO6
06 CFW 16
07
DATE 23 MAR 2004


NACT

 

[wdhb]

In the class, set FBA to FBD

 

[norman77]

Could you let me know why?
Seems like "Forward on Busy for DID calls" should be allowed to forward it to Voice Mail.
Thanks.

 

[wdhb]

FBA sends DDI calls to the ATTN so the DDI call is not going to look at your FNA setting. Make CLS = FBD & your DDI calls will follow the FDN setting

 

[wdhb]

forgot to add that HBTA/HBTD do the same thing for DDI calls, ie if the phone is busy, DDI calls will HUNT to the ATTN, not the HUNT setting

 

[coniglio]

you said you had problems with MARP. If MARP is turned on in LD 17 then whichever appearance of 3841 (assuming it appears on more than one set) you designate as the MARP DN, it will follow the hunt/fna of that TN.

 

[hawks]

In the CLS the you have CFTD (call forward by call type denied)it needs to be CFTA. Then set your EHT & EFD to Voice Mail.

 

[coniglio]

hawks, does norman77 really have to set the CLS to CFTA if he wants both internal AND external calls to go to voicemail? i thought that only needed to be specified if you wanted internal/external calls to go to different DNs.

 

[norman77]

Thanks to everyone,
So far I tried setting FBD, however it gives busy signal to external callers if the ext is in use.
I can't set HBTD because we don't have package 131 installed.
Also, this extension appears only on this set.