DID Issue

[cgillis]

We are currently running IPO 9.1.10_192 with 9641GS phones. I have an issue with 1 specific DID out of over 100. I set up the DID just like every other one, however, when I dial it, the call doesn't ring the extension set up in the destination, instead it plays a welcome to Avaya message and asks for an extension and passcode. Dialing the destination extension internally works fine. I can't figure out what is different about this DID that is causing the call not to go through.

Any help is appreciated.

Thanks!

 

[joe2938]

you do have an incoming call route built for this one did right?

 

[cgillis]

Yes, it is set up the same as all the others except with a different destination, and it doesn't matter which destination I set, it always goes to the "Welcome to Avaya" message.

 

[joe2938]

what does a trace show

 

[cgillis]

Thank you for your time and suggestion. The extension is recycled and the trace showed the destination as the previous user's voice mailbox. I changed the destination a couple of times and it finally started working with test destinations, then when I set it to the new user's extension (the recycled extension), it was working. I guess it just needed additional time to process the user updates.

Thanks again!