DID displayed on caller ID 2

[it44]

Hi all.

Is there a way to display a DID on a customers caller ID? (meaning an external caller). The company wants to purchase another main line in order for our MCR group to call customers so that the new number can display and the current main line does not receive so much volume. I thought maybe saving some money may be beneficial if I could get it done.

I have the call center setup on an MCR (the did in question). That MCR has a DID, but when you call out on it the caller ID displays the main line.

Thanks for the time.

 

[it44]

Txs Reusser.

Here it is

DCH 10 UIPE_OMSG CC_SETUP_REQ  REF 00000798 CH 2 19 TOD  14:46:16 CK 0A4EE5B4
PROGRESS: ORIGINATING END IS NOT ISDN
CALLING #:3005 NUM PLAN: E164  TON: NATL
CALLED  #:1800stumped NUM PLAN: E164  TON: NATL

 

[it44]

Does this have anything to do with it?

>LD 49
DGT000

MEM AVAIL: (U/P): 2885241    USED U P: 177857 49861    TOT: 3112959
DISK RECS AVAIL: 1280
REQ  PRT
TYPE IDC
CUST 0
DCNO

DCNO    0
IDGT    CDGT
1164    3164

How do i enable SDID or check the status..i could not locate it in the rdb

 

[Reusser]

DCH 10 UIPE_OMSG CC_SETUP_REQ REF 00000798 CH 2 19 TOD 14:46:16 CK 0A4EE5B4
PROGRESS: ORIGINATING END IS NOT ISDN
CALLING #:3005 NUM PLAN: E164 TON: NATL


you only sent 3005 to telco.

What CLID is assigned to DN 3005?

 

[it44]

KEY  00 SCR 3005 0     MARP
        CPND
          NAME BDC
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     01 SCR 3105 D     MARP

ENTRY 0
  HNTN 770
  ESA_HLCL 497
  ESA_INHN YES
  ESA_APDN YES
  HLCL 3200
  DIDN YES
  HLOC
  LSC
  CLASS_FMT DN

 

[Reusser]

What is your Dialing Method and setup for this 1800 number?

do you dial 9 (ac1 code) 1800? If yes post the SPN or NPA for 1800 and the RLI and any DMI assigned also.

 

[it44]

Problem resolved.

My DID range was not added into the screening table at the CO; as promised. Due to numerous calls to the provider, they added them and I am now able to edit the CLID tables with results.

Thanks for all the help everyone!

 

[johnpoole]

helps when the provider does there job.. not an easy task to get one to do that

john poole
bellsouth business
columbia,sc