did call handling (translation)

[d00kie]

How would you use these DID's? the switch is on 3 digit dialing, the provider is only sending the last 3 digits, but they do not correspond to our internal extensions. I have 18 of them working via page 3 on the trunk group page (just deleting and inserting the right extension for each number) but there is a limit of 18 for some reason. Someone else told me to look at possibly using ARS. Does anyone have DID using it this way? Here are a sample of the numbers and what extensions they need to point 2;

596-2900 218
596-9102 219
596-9103 214
596-9104 285
596-9105 392
596-9106 616
596-9107 627
596-9108 628
596-9109 668
596-9110 671
596-9111 325
596-9112 201
596-9113 217
596-9114 287
596-9115 394
596-9116 720
596-9117 300
596-9118 229
596-9119 206
596-9120 726
596-9121 216
596-9122 328
596-9123 255
596-9124 265
596-9125 365
596-9126 284

 

[RTMCKEE]

it looks like you could change your Dial plan so that 8XXX are now 4 digit extensions. You could add one entry to the TG to convert all DID 9XXX to extension 8XXX.

Then you could 1. add a coverage path to the 8xxx extension to route to the 3 digit extension, or

2. add 8xxx vdns that route to the 3 digit extensions.

or 3. simply put an 8XXX call apperance on the phones.



I dont think you can do this with ARS? In the newer versions of the switch you can add a lot more trunk group entries.

RTMCKEE



CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[d00kie]

I'm following you, but I need to look into changing the DP for 8xxx extensions. check out thread690-903527. I am trying to get a reply back from the person who actually has the same issue I do, but I do not FULLY understand the last part of their solution. (But is is using ARS) Any more thoughts?

 

[RTMCKEE]

yeah, i see what they are trying to do. Is the company already sending you 9XXX? seems like that would be a problem for your switch. or are they sending you all 7 digits?

What it looks like they want you to do is something like this: (assuming the co is sending you 7 digits).

on the TG trunk handling group, add an entry that looks like this:

Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 7 5962900 0 9 none


CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[RTMCKEE]

okay let me finnish ;-)

that will add a 9 to the string and the switch will think its an ars number.

Then do a change ars digit-conversion

Matching Pattern Min Max Del Replacement String Net Conv ANI Req

5962900 7 7 7 218 ext n n


not sure if this works, but it looks like what he's trying to say in the other thread.

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[d00kie]

Actually I have been able to get it to work just using pg 3 of the TG setup (ISDN) similiar to how you mentioned looked like this:

Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
other 3 5962900 3 218 none




But that page has a limit of 18 max entries for call handling. And I have 60 DID numbers to do! Oh and fyi; they are only sending 3 digits (last 3) I can change that if it is easier. It is hard to believe I am one of VERY few people that have fallen into this situation.

 

[RTMCKEE]

what i failed to mention is if you send it to the ARS table you can do all the 59691XX with a single entry in the TG form. Then the ARS conversion table will let you add the indivdual entries for each one (more than 60 id assume).

you would only need 7 TG entries, assuming the DID block ran in order. for example.

Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 7 5962900 0 9 none
public-ntwrk 7 59691 0 9 none
public-ntwrk 7 59692 0 9 none
public-ntwrk 7 59693 0 9 none
public-ntwrk 7 59694 0 9 none
public-ntwrk 7 59695 0 9 none
public-ntwrk 7 59697 0 9 none

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[lopes1211]

Your uniqueness is due the fact that you ordered DID's that do not match your dialplan. Obviously you didn't have much of a choice since it looks like someone did a poor job of administering the dialplan from the start. You could continue down this road "work arounds" and patch jobs but the implementation of DID may be good time/excuse to assign a new range of extensions. I would highly recommend setting up a range of 4 digit extensions for this and going with a bank of did's which do not begin with a 9.

-CL

 

[d00kie]

Here is the Dial plan: FYI it is a G3si R12
How would you suggest setting up a range of 4 digit ext's?
I don't think this would be a simple task though... 200's and 600's are corp office extensions, 300 to 500's are agents and 700's are a mixture (including the Intuity connections etc...

Dialed Total Call Dialed Total Call Dialed Total Call
String Length Type String Length Type String Length Type
0 1 attd
1 3 fac
2 3 ext
3 3 ext
4 3 ext
5 3 ext
6 3 ext
7 3 ext
8 2 dac
9 1 fac
* 2 fac
# 2 fac

Anyone have any thoughts on how much is involved to change the whole switch to 4 digit extensions?

 

[lopes1211]

i would find all of the dacs starting with 8. See if they are just trunk access codes. change them to 3 digits 801-809. The use 8100-8999 for stations.

-CL

 

[Bobg1]

You might also ask your providor if they will do the translations for you. Some will some won't.
I have been lucky and have a providor that does them for me.

 

[d00kie]

Tried that. They say they can't for the local stuff.

Thanks to all for the help!

 

[Bobg1]

Its not that they can't, they don't want to.
You might try telling them you want another block of did numbers (shouldn't cost much) but they have to translate them and the existing ones that you have. You will want to work with your account rep, not the service group.