DID auto attendant routing? 2

[noisecode]

If a number comes in on DID to a Merlin Legend, how do I assign an auto attendant to this using a Merlin Legend Mail (MLM007). I see line assignments for auto attendants 2-3 when using multiple attendants but nothing otherwise. Any ideas?

 

[tweege]

i believe on that voicemail you make a mailbox an auto attd by setting it to a certain COS. COS 15 is for attd 1, COS 16 is for attd 2, and COS 17 is for attd 3.

thanks, tim

 

[SYQUEST]

The MerlinMail Planning & Install manual R3 covers all this type of programming. The explanations are very good. You can download it from AVAYA's website.

Hope this helps!

....JIM....

 

[TouchToneTommy]

Tweege is correct on making a mailbox with a cos to direct it to the auto attendant. The missing part is to renumber an adjunct to the DID number, and put it in the voice mail cover group. Then when the call comes in, it hits the adjunct, covers to VM, and is answered by the AA.