DID Announcement

[Samanody]

Dear All,

i'm having a problem at one of my client site. he has DID range with some of them not assigned and wanted the caller to hear an announcement saying that this number is not a valid number.

i simply went to the DID/ISDN intercept Treatment and added an announcement XXXX

the issue is that when i dial from outside to one of the unassigned numbers it only keeps ringing and from the trace side
Ring announcement XXXX

the announcement is working internally fine but when dialed from outside is just Ring

can someone help ???

 

[AvayaTier3]

Hardware platform? Definity/CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Samanody]

S8720 with MCC gateways
CM 3.01

 

[AvayaTier3]

For it to work, the number range must not be assigned in the dialplan analysis or uniform dial plan

change dialplan parameters                                      Page   1 of   1
                             DIAL PLAN PARAMETERS

                 Local Node Number: 12
                   ETA Node Number:
               ETA Routing Pattern:
        UDP Extension Search Order: udp-table-first
  6-Digit Extension Display Format: xx.xx.xx
  7-Digit Extension Display Format: xxx-xxxx
--------------------------------------------------------------------------------
change dialplan analysis                                        Page   1 of  12
                             DIAL PLAN ANALYSIS TABLE
                                                            Percent Full:    25

      Dialed  Total  Call      Dialed  Total  Call      Dialed  Total  Call
      String  Length Type      String  Length Type      String  Length Type
        0       5    ext
        1       5    ext
        2       5    ext
        3       5    ext
        4       5    ext
        5       5    ext
        6       5    ext
        7       5    ext
        8       5    ext
        9       1    dac
        *       3    dac
        #       4    dac
        #6      3    dac

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Samanody]

if its not in the dialplan, how am i going to add an announcement with this number

when i try it gives an error "Extension invalid; please check dialplan

 

[AvayaTier3]

display system-parameters features                              Page   1 of  17
                            FEATURE-RELATED SYSTEM PARAMETERS
                               Self Station Display Enabled? y
                                    Trunk-to-Trunk Transfer: restricted
    Automatic Callback - No Answer Timeout Interval (rings): 4
                       Call Park Timeout Interval (minutes): 2
        Off-Premises Tone Detect Timeout Interval (seconds): 6
                                 AAR/ARS Dial Tone Required? y

              Music (or Silence) on Transferred Trunk Calls? no
                       [b][COLOR=#CC0000]DID/Tie/ISDN/SIP Intercept Treatment: 68718[/color]
[/b]

Announcement 68718 will play for every intercepted call.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Samanody]

there's something missing

now the announcement has to be assigned to a number
the number has to be on the dialplan

even in the system feature
DID/Tie/ISDN/SIP Intercept Treatment: 68718

if i tried to put a number it has to be in the dialplan

am i right ??

 

[AvayaTier3]

My examples cannot possibly match your dialplan

1. assign a valid extension to the announcement, it does not have to be a DID number.
2. record the announcement. Example: "You have reached a non-working number at ACME CORP INC."
3. numbers that are not valid in the dialplan, with a working extension, uniform dialplan extension. When called
from a working extension get a busy.
4. numbers that meet the criteria in 3 above, will be routed to the intercept announcement extension if called from outside
the pbx because of the DID/Tie/ISDN/SIP Intercept Treatment: attd or annc extension


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]